We know you have questions, and we're here to help!  Here are some of the most common queries we receive about our dog grooming services.  If you have any other questions, don't hesitate to give us a call or stop by the store!

Are all breeds welcome?
Absolutely! We believe every pup deserves a pampering session, regardless of their breed, size, or fluffiness level. From Chihuahuas to Great Danes, we're ready to give them the royal treatment!

How long does dog grooming take?
Grooming sessions typically take about 2-3 hours, but it can vary depending on your dog's breed, coat condition, and the specific services you choose. Think of it as a spa day for your pup - they deserve a little extra time to relax and enjoy the experience!

Do you groom puppies?
Yes, we love puppy pampering! We recommend starting grooming early to help your little one get comfortable with the process. Our gentle groomers will make it a positive experience, full of treats and cuddles.

What grooming services are available?
We offer the whole nine yards! From nail trims and ear cleaning to luxurious baths, de-shedding treatments, and breed-specific haircuts, we've got your pup covered. Check out our full list of services to see how we can make your furry friend look and feel their best.

How do I book an appointment?
Give us a call at 815-439-1919, and our friendly staff will be happy to help you schedule a grooming session that fits your schedule.

Do you accept walk-ins?
We love spontaneous visits, but to ensure your pup gets the attention they deserve, we recommend scheduling an appointment in advance. Give us a call, and we'll do our best to accommodate you!

Do you sedate pets?
We believe in a gentle and stress-free grooming experience. We never use sedation or any harsh restraints. Our experienced groomers are skilled at handling even the most anxious pups with patience and positive reinforcement.

How will my dog be housed?
After their bath and blow-dry, your pup will relax in a comfortable kennel while they await their stylish new haircut. Don't worry, we keep a close eye on them and make sure they have plenty of fresh water and love!

How do you handle emergencies?
Your pet's safety is our top priority. In the unlikely event of an emergency during grooming, we'll contact you immediately and, if necessary, seek veterinary care.

How much is dog grooming?
Our grooming prices vary depending on your dog's breed, size, coat condition, and the services you choose. Give us a call for a personalized quote, and we'll be happy to discuss options that fit your budget.

How experienced are the groomers?
Our groomers are seasoned professionals with a minimum of 4 years of experience – some even have up to 30 years under their belts! Rest assured, your pup is in good hands.

Can I watch my dog while they're being groomed?
Absolutely! We encourage pet parents to stay and observe the grooming process. We believe in transparency and want you to feel confident that your furry friend is receiving the best possible care.

How often should I get my dog groomed?
We recommend grooming every 4-6 weeks to keep your dog's coat healthy, prevent matting, and maintain their overall hygiene. However, the ideal frequency may vary depending on your dog's breed and lifestyle. Feel free to ask us for personalized recommendations!

Do you groom cats?
Unfortunately, we currently only offer grooming services for dogs. We can’t be held responsible for any jealous looks your cat gives their dog-sibling when the proud pup comes home from grooming.

How do you handle a scared/anxious dog?
We understand that grooming can be stressful for some dogs. Our patient and compassionate groomers use gentle handling techniques, positive reinforcement, and plenty of breaks to help anxious pups feel safe and comfortable. We'll work at your dog's pace and do everything we can to make their grooming experience a positive one.

Remember, we're here to make grooming a fun and enjoyable experience for both you and your furry friend. So, give us a call or stop by today, and let's get your pup looking and feeling their best!